Privacy Policy

LAPP CABLE WORKS CLUJ SRL considers the protection of its customers' data to be of paramount importance and complies with all data protection regulations. Under no circumstances are our customers' details sold.

The following statement provides an overview of how Lapp ensures this data protection and whose data is used for this purpose. In addition, the customer gives their express consent to the necessary use of their data and is aware of their rights.

1. Information about the collection of personal data

(1) This section provides information about the collection of personal data when using our website. Personal data is defined as any information that relates to you personally, e.g. your name, address, email addresses, user behavior.

(2) The responsible person pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is
LAPP CABLE WORKS CLUJ SRL, Strada Orastie nr. 10, Cluj-Napoca, Județul Cluj
You can contact our data protection officer at our mailing address, adding 'data protection officer' or write to us using the contact details mentioned in Section 20.

(3) If, due to the specific functions of our offer, we need to consult with designated service providers or wish to use your data for commercial purposes, we will inform you in detail below about these processes, while also mentioning the defined criteria for the storage period.

2. Purpose of processing

We point out that the collection and processing of your personal data as users is necessary to fulfill the following purposes:
- registration on the website
- conclusion of the contract
- performing transactions
- transporting products ordered by the user
- exercising by the user any right they have as a consumer (e.g., ensuring the legal warranty)

3. Categories of personal data processed

Our company processes the following categories of personal data (indispensable for carrying out its activity and fulfilling the purpose of the contract), namely: name, surname, email address, telephone number, delivery address, bank account number, etc.

4. Your rights

(1) With regard to our company and your personal data, you have the following rights:

a) the right to access the personal data processed – upon submitting a request to this effect (using the contact details below), you will be granted access to the personal data processed and to the conditions of processing (Article 15 of the GDPR);

b) the right to request the rectification of personal data – you have the possibility to request the rectification of inaccurate, incomplete, etc. personal data by submitting a request to this effect (Art. 16 of the GDPR);

c) the right to erasure of personal data (right to be forgotten) – gives you the right to request the erasure of personal data held by submitting a request (Article 17 of the GDPR);

d) the right to request restriction of processing (Article 18 of the GDPR);

e) the right to data portability (Article 20 of the GDPR);

f) the right to object – gives you the possibility to object to certain types of processing (Article 21 of the GDPR);

g) the right to withdraw consent to processing;

h) the right not to be subject to an automated decision, including profiling (Article 22 of the GDPR);

i) the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing;

j) the right to bring an action before the competent courts.

To exercise these rights, as well as for any other requests, you can send a written, dated, and signed request to LAPP CABLE WORKS CLUJ SRL at the contact details provided below.

5. Collection of personal data when accessing our website

(1) If the website is used for informational purposes only, i.e., you do not register on the site or send us any other information, we only collect the personal data that your browser transmits to our server. When you visit our website, we collect the following data, which is technically necessary to display our website and to ensure stability and security (the legal basis is Art. 6 (1) p. 1 lit. f GDPR):
- IP address
- Date and time of the request
- Time zone difference from GMT
- Content request (separate page)
- Access status/HTTP status code
- Specific amount of personal data transmitted
- Website making the request
- Browser
- Operating system and its interface
- Language and version of the browser software

(2) When you use our website, in addition to the data mentioned above, cookies are stored on your computer. Cookies are small text files that are stored on your hard drive after being assigned to the browser you are using and through which the website that places the cookie (i.e. us) has certain information transmitted back to it. Cookie files cannot run any programs or transfer viruses to your computer. Their purpose is to make your online experience more user-friendly and efficient.

(3) Use of Cookies:
To design our website in the most user-friendly way possible and to display more relevant advertisements to visitors of our website, we and our partners use so-called cookies. Cookies are small files stored on the device of a user. They allow information to be retained for a certain period of time and identify the visitor's terminal device. This is sometimes also done using tracking pixels, which are not stored on the hard drives of users, but can also help in identifying visitors in a similar way as cookies. In the following, the word cookie covers both cookies in the technical sense as well as tracking pixels and similar technical methods.

Cookie consent tool of CookiePro by OneTrust

When visiting our website for the first time, you will be shown a banner by CookiePro by OneTrust with a cookie consent text. If you provide consent here or in our cookie settings, said consent will be stored in your browser via a selection cookie. This way, we do not have to display this notice every time you visit any page. If said reference is no longer preserved in your browser (e.g. after deleting the browsing history), this notice will once again be displayed when revisiting our website. 

In this context, the collected data will be stored by us until you delete the selection cookie yourself or until the original purpose for data storage ceases to apply. Any mandatory statutory retention periods remain unaffected. Please note, however, that we currently transfer pseudonymised data to CookiePro for the purposes of cookie management and compliance. No personal data is shared in plain form, and the information provided to CookiePro does not allow for direct identification of users. 

CookiePro Consent technology is used to obtain the statutory consents for the use of cookies. The legal basis is Article 6 (1) (c) GDPR.

6. Other website features and offers, purposes of data use

(1) In addition to the purely informational use of our website, we offer various services that you can use if you are interested. In this case, you will usually be asked to provide additional personal data, which we use to provide you with these services. The data processing principles mentioned above apply to this personal data.

(2) In addition to the data mentioned above, Lapp Romania SRL collects and stores all customer key information on the website or transmitted to Lapp Romania SRL in other ways. Examples of such data:
• company
• VAT identification number
• titles
• customer name
• department
• address
• email
• phone number
• fax

(2)LAPP CABLE WORKS CLUJ SRL also uses this data to communicate with customers about products, services, and orders. Lapp Romania subsequently updates the company's records and customer accounts with this data and uses it to recommend products or services to potential customers interested in the company. Lapp Romania also uses information to improve its online store and online presence, to prevent or disclose any abuse and fraud, or to allow third parties to perform any technical, logistical, or other services on behalf of Lapp Romania. The data is also used to store shopping carts or order templates, making them available to customers for any new use.

(3) Only if customers have given their prior consent, to the extent permitted by law, and if no objection has been raised, Lapp Romania also uses this data for surveys and marketing purposes.

(4) We partially use external service providers to process your data. These providers are carefully selected and authorized by us. They must comply with our guidelines and are monitored regularly.

(5) We may also transfer your personal data to third parties for the purpose of sales, winning games, signing contracts, or similar services that we offer in collaboration with our partners. Detailed information can be found below in the description of the offer or will be sent to you when you provide us with your personal data.

(6) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the possible consequences of this in the description of our offer.

7. Objecting to or revoking the processing of your data

(1) If you have given your consent to the processing of your data, you can revoke this consent at any time. Such revocation will affect the admissibility of the processing of your personal data after it has been specified.

(2) You may object to the processing to the extent that the processing of personal data is based on a balance of interests. This would be the case if the processing is not necessary to conclude a contract with you; this is detailed in the following description of functions. With regard to the objection, we will request a statement of reasons why our company cannot process personal data as usual. In the event of a justified objection, we will examine the matter and either stop or modify the processing of personal data, or explain our specific and legitimate reasons for continuing the processing.

(3) You can, of course, object at any time to the processing of your personal data for advertising or data analysis purposes. You can send your objection to advertising to the following address: sales@lappkabel.ro.

8. Contact form and email

There is a contact form on our website that can be used for electronic contact. If a user takes advantage of this option, the data entered in the data entry interface will be transmitted to us and stored. This data includes:
Position, first name, last name, company, department, customer number, address (street, number, postal code, city, country), email address, fax number, telephone number, subject, and message.

When the message is sent, the user's IP address, date, and time of transmission are also stored. Alternatively, you can contact us at the email address provided. In this case, the user's personal data transmitted by email will be stored. In this context, the data will not be passed on to third parties. The data is used exclusively for processing the conversation.
The legal basis for the processing of personal data is Art. 6 para. 1 lit. b GDPR, if the user has given their consent.
The legal basis for the processing of data is Art. 6 para. 1 lit. b GDPR, if the user has given their consent. If the email contact is aimed at concluding a contract, then the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. The processing of personal data from the personal data input interface contributes to the establishment of contact. In the case of contact by email, this also represents the legitimate interest necessary for the processing of personal data. The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.

The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. For personal data in the input interface of the contact form and that sent by email, this is the case when the respective conversation with the user is ended. The conversation ends when it can be inferred from the circumstances that the facts in question have finally been clarified.
Additional personal data collected during the submission process will be deleted after a maximum period of 60 working days.

9. Google Tag Manager

We use Google Tag Manager on our website. Google Tag Manager is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (Google).

With Google Tag Manager, we can integrate various codes and services on our website in an orderly and simplified manner. Google Tag Manager implements the tags or 'triggers' the integrated tags. When a tag is triggered, Google may collect information (including personal data) and process it. It cannot be ruled out that Google will also transmit the information to a server in a third country.

In particular, the following personal data is processed by Google Tag Manager:
- online identifiers (including cookie identifiers)
- IP address.

The legal basis for using Google Tag Manager is Art. 6 (1) (a) GDPR, provided you have consented to its use via the cookie consent tool or the cookie settings.

You can find more detailed information about Google Tag Manager on the websites https://www.google.de/tagmanager/use-policy.htmland under https://www.google.com/intl/de/policies/privacy/index.html the section 'Data that we receive as a result of your use of our services'.

Furthermore, we have concluded an order processing contract with Google for the use of Google Tag Manager pursuant to Art. 28 GDPR. Google processes the data on our behalf in order to trigger the stored tags and to display the services on our website. Google may transmit this information to third parties if this is legally required or if third parties process this data on behalf of Google. 

By integrating Google Tag Manager, we are pursuing the purpose of being able to integrate various services in a simplified and clear manner. In addition, the integration of Google Tag Manager optimises the loading times of the various services.

10. Facebook Remarketing

This website uses the 'Custom Audience' remarketing feature of Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA ('Facebook'), in pixel form and without the 'extended comparison' setting. Remarketing aims to present interest-based advertising ('Facebook Ads') to visitors to this website when they visit Facebook as a social network. For this purpose, the Facebook remarketing pixel has been implemented on this website, allowing the pixel to create a direct link to Facebook's servers during visits to the website. The Facebook server is thus informed of your visit to this website and Facebook assigns this information to your personal Facebook user account. Please refer to Facebook's privacy policy at www.facebook.com/about/privacy/ for detailed information on the collection and use of personal data by Facebook, as well as your relevant rights and options to protect your privacy. Alternatively, depending on your Facebook registration, you can deactivate the "Custom Audience" relaunch function at www.facebook.com/settings. The data is stored for a period of 1 year.

11. Econda

To design our website tailored to needs and for the optimisation of this website, solutions and technologies of Econda GmbH, Zimmerstr. 6, 76137 Karlsruhe, Germany, collect and store pseudonymised data and use this data to create usage profiles from pseudonyms created.

Econda anonymises the data when it is recorded by truncating the IP address, meaning that it is not possible to assign it to a specific user when used according to its intended purpose. The anonymised data remains on the Econda servers and can only be accessed there by us. This aggregated data enables us to analyse visitor flows and click paths, for example, without being able to assign them to a specific user. The servers are exclusively located in Germany.

For this purpose, cookies can be used, cf. Chapter 5, which enable the recognition of a browser. However, user profiles are not compiled with data of the person behind the pseudonym without the express permission of the visitor. IP addresses in particular are made unrecognisable immediately after the user has accessed the website, making it impossible to assign user profiles to IP addresses. Visitors to this website can object to the recording and storage of this data for the future at any time, here.
The data is stored for a period of ten (10) years.

12. Newsletter

If customers wish to receive the newsletter as offered on the website, Lapp Romania requests their email address and information confirming that they agree to the verification of that email address to approve receipt of the newsletter. (Double Opt-In procedure).

When you register to receive the newsletter, we also store the IP address of your system provided by the data subject's Internet service provider (ISP) at the time of registration, along with the date and time. The storage of this data is necessary to facilitate the subsequent investigation of any (possible) email abuse by the data subjects. It also provides the person responsible for processing personal data with legal certainty.

Personal data collected for the purpose of newsletter registration is used exclusively for sending the newsletter. Newsletter subscribers may be informed by email about how the newsletter is operated in the event of changes to the newsletter offer or technical issues, if this is necessary for newsletter registration or for the provision of the newsletter service. Within the service, no personal data collected is passed on to third parties, with the exception of our email service provider (Mailchimp), following an order management contract that has been signed with (The Rocket Science Group LLC d/b/a MailChimp).

Data subjects can unsubscribe from newsletters at any time. With regard to the dispatch of the newsletter, data subjects can withdraw their consent to the storage of all personal data at any time using the relevant link in the newsletter. In addition, subscribers have the option to unsubscribe directly on the website of the person responsible for processing or to be informed by other means of communication.

13. Conversation Features

Establishing contact with you via chat on the website is enabled by Smartsupp.com, s.r.o. , Reg. no: 03668681, VAT ID: CZ 03668681, address: Milady Horakove 13, 602 00 Brno, Czech Republic. The software uses cookies, i.e. text files stored on your computer, to facilitate a personal conversation with you on the website in the form of a real-time chat.

We would like to point out in this context that any data you freely send us via chat is stored for the purpose of processing your request and for statistical purposes. Only the chat discussion is stored. None of the data from the chat recording will be used to identify website visitors or for any other purposes or advertising. The chat recording will be deleted after one day. The data is stored for a period of one year.

14. Servoconfigurator and EPIC Housing Configurator

With regard to the configurators and from the point of view of data minimization, we have reduced the amount of data requested as much as possible. The mandatory fields must be completed in order to provide you with an individual offer based on your specifications. The data specified in the configurator is used exclusively for processing, sending, and negotiating the offer on request.

15. Storage period for personal data

Unless otherwise specified, the decisive criterion for determining the storage periods is the corresponding legal retention period or until the user withdraws their consent. The data is deleted after expiry of such a period, provided that it is no longer necessary for the performance of the contract or the initiation of the contract.

16. Legal or contractual requirements for the provision of personal data

The provision of personal data is partly prescribed by law, e.g., tax regulations, or may result from contractual arrangements (e.g., declarations regarding a contracting party). When signing a contract, it may sometimes be necessary for data subjects to provide their personal data, which must then be processed by our company at a later stage. For example, data subjects may be required to provide personal data when our company enters into a contract with them. A consequence of not providing personal data would be that a contract with the data subject could not be entered into. Data subjects must contact a member of our staff before providing personal data. In each case, our employee will advise data subjects whether the provision of personal data is required by law or contract or is necessary for the signing of a contract. They will also inform them of any existing obligations regarding the provision of personal data and the possible consequences of not providing personal data.

17. Automation of decision-making

There will be no automation of decision-making or profiling.

18. Legal basis for the processing of personal data

Art. 6 (I) lit. un GDPR is our legal basis for processing procedures that require us to obtain consent for specific processing purposes, in particular the registration of newsletters. If the processing of personal data is necessary for compliance with the contract to which the data subject is party, the processing is based on Art. 6 (I) lit. b GDPR. For example, this is the case for processing procedures that are necessary for the delivery of goods or for the provision of a service or return service. The same legal basis also covers processing procedures necessary for the implementation of pre-contractual measures, e.g. for inquiries about our products or services. If our company is subject to a legal obligation that requires the processing of personal data, e.g. compliance with customs regulations, the processing will be based on Art. 6 (I) lit. c GDPR.

19. Legal basis pursuant to Art. 6 (I) lit. f GDPR our legitimate interests in processing

Processing procedures may ultimately be based on Art. 6 (I) lit. f GDPR. Processing procedures that are not covered by any of the legal principles mentioned in section 14 are based on this legal basis if the processing is necessary to protect a legitimate interest of our company or a third party, unless the interests or fundamental rights of the data subjects prevail. A legitimate interest could be assumed if the data subject is a customer of the controller (Recital 47 sentence 2 GDPR).

If the processing of personal data takes place on the basis of Art. 6 (1) lit. f GDPR, our legitimate interest will be the performance of our business activities.

20. Additional information

The customer is aware that, given the current state of technology, complete data protection in data transmissions over the Internet cannot yet be guaranteed. Consequently, the customer assumes full responsibility for the security of data transmitted over the Internet. For this reason, data subjects are free to transmit data using alternative options, e.g., by telephone.

21. Transfer of data abroad

The personal data collected may be transferred abroad, to Germany, to the parent company U.I. Lapp GmbH, Schulze-Delitzsch-Straße 25, 70565 Stuttgart, info@lappkabel.com, with the assurance of an adequate level of protection for the personal data processed.

22. Contacting the data protection officer

Lapp Romania places great value on customer trust. That is why Lapp Romania will gladly answer any questions regarding the processing of personal data. For any questions that are not sufficiently addressed in this personal data protection statement or if customers require additional detailed information, please contact us at the email address: sales@lappkabel.ro or by phone at +4 021 310 09 61.

Issued by:

Lapp Romania SRL
A1 Business Park - Aleea Camilla, No. 11, Unit G2
Dragomiresti-Deal, ILFOV County, 077096
Tel: 0040 213 10.09.61
Fax: 0040 213 10.09.59
E-mail: dataprotection.lro[ at ]lappkabel.ro

Please also contact us if you know of or suspect any personal data breach caused by our company.